Warranty

Warranty information:

All items purchased from J.Que Jewellery comes with 6 months warranty. Please read the following list for the jewellery warranty policy:

  • Jewellery that we cover the cost for in the first 6 months after purchase, must be reasonable under normal wear.
  •  What is Normal Wear? This means you are following our jewellery instructions in "Jewellery Care Guideline"
  • This Warranty does not apply to breakage from misuse, loss and/or piece where it shows evidence of improper care or damaged in a way from accidental damage. We can however organise repair at an appropriate cost. Additional care should be taken with chains.
  • For Resizing a ring at the first time: We cover 2 sizes UP or DOWN and if more than 2 sizes, customer has to cover the difference in cost.
  • For price of the repair please email to us and we will give you a quote for approval before you ship to us. 
  • If any of our jewellery undertakes from other jeweller including resizing and repairs, our warranty will be made void. To avoid this problem, we recommended returning to us for repairs and resizes since we do not take responsibility for repairs or resizes undertaken outside of J.Que jewellery.
  • Please be aware that the customer will be responsible for return shipping cost.
  • Repairs or replacements requested after this period are considered a result of general wear and tear, and will incur a repair fee + postage fee.

Jewellery After 6 Months

  • We will repair at cost and please email us before to get a quote. All jewellery items are different and so it depends on what type of repair is needed.
  • If any of our jewellery undertakes work completed from other jeweller including resizing and repairs, warranty will be void. To avoid this problem, we recommended returning to us for repairs and resizing since we do not take responsibility for repairs or resizes undertaken outside of J.Que jewellery.
  • Resizing items will be charged at cost. Please email us for a quote first as it is, case by case.
  • Customer will be responsible for return shipping cost.